The offer and sale on the website www.farashagioielli.com are regulated by the following conditions:
1. Identification of the seller
1.a. The seller is: Farasha S.r.l.s. Below Farasha
2. Products and availability
2.a. The information relating to the products, together with the product codes and at their price, are available on the site.
2.B. The images associated with the products could differ from reality; The customer must therefore only rely on the description of the product and on the characteristics of the same in the product sheet.
2.c. Farasha reserves the right to limit, at any time, the quantity and/or type of products that can be purchased on the Site. The style, models and colors of the products on the site can be modified without notice. During the purchase, where it is not possible to process the order due to the failure to availability of the orderly product, the Customer will be informed through an automatic message. Farasha can in no case be held responsible towards the customer of the failure to availability of a product.
2.D. Farasha is in no case responsible for any errors deriving from the non -functioning of the customer’s connection to the site.
3.a. The price of the products indicated on the Site is expressed in Euros and includes VAT where applicable. Delivery costs are free throughout Italy. Abroad we deliver with delivery costs only in these countries (Austria, Holland, Belgium, Luxembourg and Germany for € 3.50; Switzerland, France, England and
Denmark for € 4.90). Delivery costs are indicated separately in the order form.
4. Conclusion of the contract
4.a. The site reports the essential characteristics and price of each product. The information on the site does not constitute a offer from Farasha.
4.C. To make the purchase of a product, the Customer must (i) Insert the product selected in the “cart” by clicking on the appropriate button, (ii) fill in the order proposal, (III) select the payment method, (IV) accept the general conditions and (V) transmit the order proposal to Farasha via the site.
4.D. The transmission of the order proposal constitutes a purchase proposal relating to the selected product, governed by these General Conditions and binding for the Customer (without prejudice to the right of withdrawal provided for in article 9 later). The transmission of the order proposal by the customer involves the latter’s obligation to pay the price of the product, or the products, ordered.
4. and. Before submitting the order proposal, the Customer has the possibility to make any corrections/changes to the data entered following the appropriate procedure indicated on the site (by way of example and not exhaustive, the customer has the right to change the quantity of products that intends to buy by adding or deleting one or more products from the “trolley”).
4.F. Without prejudice to the use of personal data described in the privacy information, the form with the order proposal and the customer’s data relating to the order proposal can be kept by Farasha for the period of time provided for by current legislation.
4.G. The contract between Farasha and the customer ends when the customer receives confirmation from Farasha of the shipment of the order. The order confirmation e-mail constitutes a simple confirmation of receiving the order by Farasha.
4.h. Farasha can refuse an order proposal (in this hypothesis no amount will be due from the customer to Farasha, with the exception, possibly, of the sums indicated in the following article 6) in the following cases: (i) in the event of non -availability of the products; or (ii) in the event that the payment made by the customer is not successful (by way of example, in the event of failure to charge the purchase price on the customer’s credit card or, if the payment is made by bank transfer, in case failure to confirm the reception of the bank transfer within 5 (five) working days from the date of the order proposal); or (III) in the event that there is a report, or the suspicion, of fraudulent or illegal activities; (IV) In case of non -fulfillment by the customer to his obligations deriving from a previous contract concluded with Farasha.
4.I. In case of non-availability of one or more ordered products, the customer will be notified by e-mail. In this eventuality, the order proposal is canceled, or accepted limited to the products available. In case of partial acceptance, the customer is required to pay only the price relating to the products available (if the payment takes place by credit card, the customer will be charged for only the amount corresponding to the products available).
4.L. In accordance with the provisions of article 51, paragraph 7, of the consumer code, as defined below, the order confirmation will contain a summary of the essential characteristics of the products purchased, the detailed indication of the price and the methods of payment , information relating to delivery costs, under the conditions and methods of exercising the right of withdrawal (including the indication of the exclusion from the right of withdrawal in the event of personalized products), the indication of an address to which you can submit complaints , and information on after -sales assistance services and existing commercial guarantees. The e-mail communication sent by Farasha confirming the shipping of the products, in accordance with the provisions of article 7.A. (“Confirmation of shipping”).
4.M. The risk of loss or damage to the products moves to the customer when the latter (or a third party he designated by the customer and other than the carrier) physically enters the product.
5. Payment methods
5.a. The Customer can pay the consideration relating to the products contained in the order proposal and shipping costs by credit card, paypal or bank transfer.
5.B. Farasha accepts payments made through the following credit cards: Visa; MasterCard; American Express;
5.c. The transactions on the customer’s credit card transactions will only be carried out after: (i) credit card data have been verified; (Ii) The authorization for the issuing company was received by the credit card used by the customer.
5.d. In the event that, for any reason, within a deadline of 5 (five) working days from the date of the order it is not possible to charge the amounts due by the Customer on the credit card (or, in the event of a mark, the funds corresponding to These amounts are not available on the Farasha bank account), it will not be possible to execute the contract and the order is intended to be canceled.
6. Transport and delivery
6.a. The products will be delivered to the address indicated by the Customer in the order proposal. At the time of delivery, the subscription of the Customer (or of his delegate) is required. There are no deliveries at postal boxes.
6.B. For each order Farasha will issue a specific purchase receipt which will be sent to the Customer by e-mail or by post in compliance with current legislation. The purchase receipt is issued on the basis of the information provided by the Customer at the time of the order. Variations to the purchase receipt are not allowed after its issue.
6.c. Delivery costs are free throughout Italy. They are charged to the customer for delivery in these countries (Austria, Holland, Belgium, Luxembourg and Germany for € 3.50; Switzerland, France, England and Denmark for € 4.90) and are highlighted separately in the order form.
6.d. The products purchased will be delivered by courier selected by Farasha (hereinafter “Corriere”) on working days (with the exclusion, therefore, of Saturdays, Sundays and national or national holidays) from 9:00 to 18:00The deliveries will be carried out within 2/5 working days from the date of the order confirmation (except in the case in which events of force majeure occur or unpredictable circumstances) excluding disadvantaged areas. In case of non -delivery, the courier leaves a notice of passage on the intercom/in the mailbox, notifying the recipient of the passage. The next day a second step is automatically sheltered. If the recipient is still absent, the package is automatically returned to Farasha.
6.e. Customer (or his delegate) is required to check, at the time of the courier’s delivery of the products: (i) that the number of hills on delivery corresponds to that indicated in the delivery bubble; and (II) that the packaging and the related seals are intact, not damaged, not wet or altered in any way. Any damage to the packaging and/or the product or the failure to match the number of hills or indications must be immediately contested in writing on the courier’s delivery bubble. Once the courier document has been signed without the customer having raised exceptions, the customer cannot oppose any dispute about the external characteristics of the package delivered.
7. Confirmation of shipping and delivery
7.A. Farasha will send the customer an e-mail of confirmation of shipment after the shipment of the products.
8. Packaging or packaging
8.A The products purchased on the Site are delivered using the normal packaging used by Farasha.
9. Right of withdrawal
9.A. Pursuant to article 52 of the consumer code, as defined below, the Customer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from Da
in which the Customer (or his representative authorized to receive the product), he physically enters possession of the product itself.
9.B. To exercise the right of withdrawal, the Customer must make the following procedure, within the deadline provided for in the previous article 9.A.:via email:
• Send an email to firstname.lastname@example.org specifying the order number and motivation of the return. In the case of defective article, attach photographic tests.
• the return request is received by the customer care that verifies it and approves it;
• The customer receives the notification via email from the customer indicating the approval of the return, the indications for the shipment of the package and a document to be printed and attached to the package.
9.c. Within 14 (fourteen) days from the communication of withdrawal, the customer will have to return the purchased product to Farasha by sending the same to the following address: Florence (FI) via Vincenzo Bellini, 21 Cap 50144, Italy. The costs for the return of the product are borne by the customer. The customer is required not to remove any labels applied to the product. The product must be made intactly without tampering and manipulations.
9.d. Farasha will reimburse the sums corresponding to the purchase of sales products only and not from the accessory costs, no later than 10 days from the date on which it has the return was delivered to the Farasha headquarters. The reimbursement will be made by with the same payment methods used by the customer for the initial transaction, unless otherwise agreed and expressed between the parties and on condition that the customer should not bear additional expenses in the face of this refund. If the purchase was made using a discount code, the discount amount will not be refunded. The reimbursement will only be related to the amount actually spent.
9.e. After the shipment of the product, the order can no longer be canceled or modified.
10. Defects of conformity
10.A. If a product sold by Farasha should present a production defect and in any case for any alleged defect of conformity relating to products sold by Farasha, the customer is required to immediately contact online assistance, by e-mail.
10.B. The sale of the products is subject to the legal guarantees provided for by articles 129, 130 and 132 of the consumer code, as defined below. Pursuant to these regulatory provisions, the Customer has the right to obtain the restoration of the compliance of the property by repairing or replacement (the Customer can choose whether to obtain the repair or replacement of the product under the conditions provided for by the law), without any expense against him, That is, in the event that one of these remedies was not successful (according to the provisions of article 130, paragraph 7, of the consumer code), may obtain a congruous reduction in the price of the products or the termination of the contract. The Customer lapses from these rights if he does not report to Farasha the lack of conformity within the term of 2 (two) months from the date on which he discovered this defect in conformity. The action aimed at asserting a defect of conformity not maliciously concealed by Farasha is prescribed, in any case, within 26 (twenty -six) months from the delivery of the product.
10.c. In the event that the Customer requests, the repair or replacement of the product due to a defect in product conformity, the delivery costs relating to the return return of the product to be repaired or replaced, as well as all the costs relating to delivery To the customer of the repaired or replaced product, they remain borne by Farasha.
11. Guarantee of authenticity and intellectual property rights
11.1. Farasha guarantees the authenticity of all the products purchased on the site.
11.2. The “Farasha” brand, as well as the set of figurative and non -figurative brands and of the service brands, present on the products, on the related accessories and/or packaging, of the brands, which are subject to registration or not, as well as All the illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights relating to the products are and remain the exclusive property of the following company: Farasha S.r.l.s.
12. Applicable law and competent Forum
12.1. This general conditions and, consequently, the contracts concluded with customers, are governed by Italian law and must be interpreted on the basis of it (including legislative decree no. 206 of 6 September 2005, “Consumer Code” and, in Particular way, “Chapter I, Title III of Part III” as well as Legislative Decree no. 70 of April 9, 2003, “e-commerce decree”).
12.2. Any dispute deriving from the interpretation, validity and/or execution of these General Conditions will be donated to the mandatory competence of the judge of the place of residence or domicile of the customer.
13.1. For further Information and assistance on the site or on the online purchase methods, the customer can contact Farasha at the following contact details:
Via Vincenzo Bellini, 21